[ To Express, To Reflect, To Give Back ]

What did outsourcing really do?

In my experience, what I am hearing (and partly seeing) is that the perception of IT outsourcing (to offshore providers in Asia/South America) is closely reflected in the comic strip below.

Source: Dilbert

The folks who are being replaced by outsourcing efforts are obviously mad and enraged. The folks who end up having to manage the outsourced work and who end up “receiving and owning” are literally crying. Complaints range from poor quality of work received, to lack of resource retention at offshore locations. Communication and cultural issues doesn’t get talked as much, but they play equal role in the negativity. There is even a mushrooming in-sourcing industry.

Even though there is an element of truth in these outcries, I am somewhat skeptical if this is a simply an “expected” backlash. In some sense, these complaints raise a sense of job security or at least slows down the movement of jobs out. On the contrary, even a bit of praise for offshoring most likely results in more work shipped out.

Thanks to the recession and rising unemployment in the US, federal and state departments are taking a conservative approach by avoiding this topic or altogether opposing it, as State of Ohio recently did.

Growing up in America?

The reality is outsourcing of IT and in fact, all IT-enabled work is becoming a financial imperative. The US market for most industries is saturating so the only way to show growth in many cases, is by cutting operating costs. The easiest is to ship all desk jobs offshore. Ultimately, the folks who are cribbing must manage these issues (mostly imagined or some real!) and get over it.

The IT and BPO sourcing providers (Indian, Chinese and others) must own up to some of these issues on their part. At the moment, most of the top-tier providers are busy “moving up” the value chain, escaping from what NY senator Charles Schumer calls “chop shops”. But the entire sourcing industry must recognize and focus on its foundation – highest quality of service – to sustain the industry as whole.

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This entry was posted on Monday, September 27th, 2010 at and is filed under Business, Strategy. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

28 Responses to “What did outsourcing really do?”

  1. Michelaluff says:
    February 13, 2017 at

    Существует такая услуга – добровольное медицинское обслуживание .
    Она предполагает, что пациент вносит небольшую сумму за то, что посещает врачей целый год бесплатно.
    Однако опросы показали, что лишь 4% жителей города знают об этом.
    Почему?
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    А если честный врач посоветует добровольное медицинское обслуживание клиенту – это сулит ему увольнением.
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    Его уволили , после того, как он посоветовал ДМО постоянному клиенту.
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    Как отстоять свои права?
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    34j5c6h86

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    March 7, 2017 at

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    March 31, 2017 at

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    К счастью, многочисленные частные клиники предлагают программу Детского Добровольного Медицинского Обслуживания (ДМО), которая помогает за несущественную сумму приобрести полис на одногодичное обслуживание у врачей.
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  8. ArleneSuini says:
    July 22, 2017 at

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    July 25, 2017 at

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  10. Flossietep says:
    July 25, 2017 at

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    July 25, 2017 at

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    See you later 😉

    XRumer20170725

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  12. Flossietep says:
    July 26, 2017 at

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    captcha solution of Google, Facebook, Bing, Hotmail, SolveMedia, Yandex,
    and more than 8400 another types of captcha,
    with highest precision (80..100%) and highest speed (100 img per second).
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    Interested? There are a lot of demo videos about XEvil in YouTube.
    See you later 😉

    XRumer20170725

    Reply
  13. Flossietep says:
    July 26, 2017 at

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    captcha breaking of Google, Facebook, Bing, Hotmail, SolveMedia, Yandex,
    and more than 8400 another types of captchas,
    with highest precision (80..100%) and highest speed (100 img per second).
    You can connect XEvil 3.0 to all most popular SEO/SMM programms: XRumer, GSA SER, ZennoPoster, Srapebox, Senuke, and more than 100 of other programms.

    Interested? You can find a lot of introducing videos about XEvil in YouTube.
    Good luck 😉

    XRumer20170725

    Reply
  14. Carolyndam says:
    August 4, 2017 at

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    captcha recognition of Google, Facebook, Bing, Hotmail, SolveMedia, Yandex,
    and more than 8400 another types of captcha,
    with highest precision (80..100%) and highest speed (100 img per second).
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    Interested? You can find a lot of impessive videos about XEvil in YouTube.
    You read it – then IT WORKS!
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  15. Carolyndam says:
    August 4, 2017 at

    Revolutional update of SEO/SMM software “XRumer 16.0 + XEvil 3.0”:
    captcha recognition of Google, Facebook, Bing, Hotmail, SolveMedia, Yandex,
    and more than 8400 another size-types of captcha,
    with highest precision (80..100%) and highest speed (100 img per second).
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    You read it – then IT WORKS!
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    XRumer201708

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  16. Carolyndam says:
    August 5, 2017 at

    Revolutional update of SEO/SMM package “XRumer 16.0 + XEvil”:
    captcha recognition of Google, Facebook, Bing, Hotmail, SolveMedia, Yandex,
    and more than 8400 another categories of captcha,
    with highest precision (80..100%) and highest speed (100 img per second).
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    Interested? There are a lot of introducing videos about XEvil in YouTube.
    You read it – then IT WORKS!
    See you later!

    XRumer201708

    Reply
  17. Carolyndam says:
    August 5, 2017 at

    Revolutional update of SEO/SMM package “XRumer 16.0 + XEvil 3.0”:
    captcha recognition of Google, Facebook, Bing, Hotmail, SolveMedia, Yandex,
    and more than 8400 another categories of captchas,
    with highest precision (80..100%) and highest speed (100 img per second).
    You can connect XEvil 3.0 to all most popular SEO/SMM software: XRumer, GSA SER, ZennoPoster, Srapebox, Senuke, and more than 100 of other programms.

    Interested? There are a lot of demo videos about XEvil in YouTube.
    You read it – then IT WORKS!
    Good luck!

    XRumer201708

    Reply
  18. Carolyndam says:
    August 5, 2017 at

    Revolutional update of SEO/SMM package “XRumer 16.0 + XEvil 3.0”:
    captcha solving of Google, Facebook, Bing, Hotmail, SolveMedia, Yandex,
    and more than 8400 another categories of captchas,
    with highest precision (80..100%) and highest speed (100 img per second).
    You can connect XEvil 3.0 to all most popular SEO/SMM software: XRumer, GSA SER, ZennoPoster, Srapebox, Senuke, and more than 100 of other software.

    Interested? There are a lot of introducing videos about XEvil in YouTube.
    You read it – then IT WORKS!
    Good luck!

    XRumer201708

    Reply
  19. Carolyndam says:
    August 5, 2017 at

    Absolutely NEW update of SEO/SMM package “XRumer 16.0 + XEvil 3.0”:
    captcha regignizing of Google, Facebook, Bing, Hotmail, SolveMedia, Yandex,
    and more than 8400 another types of captcha,
    with highest precision (80..100%) and highest speed (100 img per second).
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    Interested? You can find a lot of introducing videos about XEvil in YouTube.
    You read it – then IT WORKS!
    Good luck 😉

    XRumer201708

    Reply
  20. Carolyndam says:
    August 5, 2017 at

    Absolutely NEW update of SEO/SMM software “XRumer 16.0 + XEvil 3.0”:
    captchas regignizing of Google, Facebook, Bing, Hotmail, SolveMedia, Yandex,
    and more than 8400 another size-types of captcha,
    with highest precision (80..100%) and highest speed (100 img per second).
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    Interested? There are a lot of impessive videos about XEvil in YouTube.
    You read it – then IT WORKS!
    See you later!

    XRumer201708

    Reply
  21. Carolyndam says:
    August 6, 2017 at

    Revolutional update of SEO/SMM software “XRumer 16.0 + XEvil”:
    captcha regignizing of Google, Facebook, Bing, Hotmail, SolveMedia, Yandex,
    and more than 8400 another categories of captchas,
    with highest precision (80..100%) and highest speed (100 img per second).
    You can connect XEvil 3.0 to all most popular SEO/SMM programms: XRumer, GSA SER, ZennoPoster, Srapebox, Senuke, and more than 100 of other software.

    Interested? There are a lot of introducing videos about XEvil in YouTube.
    You read it – then IT WORKS!
    Good luck!

    XRumer201708

    Reply
  22. Carolyndam says:
    August 6, 2017 at

    Revolutional update of SEO/SMM software “XRumer 16.0 + XEvil”:
    captchas regignizing of Google, Facebook, Bing, Hotmail, SolveMedia, Yandex,
    and more than 8400 another subtypes of captcha,
    with highest precision (80..100%) and highest speed (100 img per second).
    You can connect XEvil 3.0 to all most popular SEO/SMM software: XRumer, GSA SER, ZennoPoster, Srapebox, Senuke, and more than 100 of other software.

    Interested? You can find a lot of impessive videos about XEvil in YouTube.
    You read it – then IT WORKS!
    Good luck!

    XRumer201708

    Reply
  23. Carolyndam says:
    August 6, 2017 at

    Absolutely NEW update of SEO/SMM software “XRumer 16.0 + XEvil”:
    captcha solving of Google, Facebook, Bing, Hotmail, SolveMedia, Yandex,
    and more than 8400 another subtypes of captchas,
    with highest precision (80..100%) and highest speed (100 img per second).
    You can connect XEvil 3.0 to all most popular SEO/SMM software: XRumer, GSA SER, ZennoPoster, Srapebox, Senuke, and more than 100 of other software.

    Interested? You can find a lot of demo videos about XEvil in YouTube.
    You read it – then IT WORKS!
    See you later!

    XRumer201708

    Reply
  24. Carolyndam says:
    August 6, 2017 at

    Revolutional update of SEO/SMM software “XRumer 16.0 + XEvil 3.0”:
    captcha recognition of Google, Facebook, Bing, Hotmail, SolveMedia, Yandex,
    and more than 8400 another subtypes of captchas,
    with highest precision (80..100%) and highest speed (100 img per second).
    You can connect XEvil 3.0 to all most popular SEO/SMM programms: XRumer, GSA SER, ZennoPoster, Srapebox, Senuke, and more than 100 of other software.

    Interested? You can find a lot of impessive videos about XEvil in YouTube.
    You read it – then IT WORKS!
    See you later 😉

    XRumer201708

    Reply
  25. Carolyndam says:
    August 7, 2017 at

    Absolutely NEW update of SEO/SMM software “XRumer 16.0 + XEvil 3.0”:
    captcha breaking of Google, Facebook, Bing, Hotmail, SolveMedia, Yandex,
    and more than 8400 another categories of captchas,
    with highest precision (80..100%) and highest speed (100 img per second).
    You can connect XEvil 3.0 to all most popular SEO/SMM programms: XRumer, GSA SER, ZennoPoster, Srapebox, Senuke, and more than 100 of other programms.

    Interested? You can find a lot of impessive videos about XEvil in YouTube.
    You read it – then IT WORKS!
    See you later 😉

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